Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

1. Information We Collect

We collect information you provide directly to us, such as when you:

  • Fill out our contact form or consultation request
  • Communicate with us via email, phone, or chat

This information may include your name, email address, phone number, and other personal information necessary for travel consultation services.

2. How We Use Your Information

We use the information we collect to:

  • Provide travel planning and consultation services
  • Communicate with you about your travel plans and tour bookings
  • Send you important updates and notifications
  • Process payments and maintain financial records
  • Improve our services and customer experience
  • Comply with legal and regulatory requirements

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With trusted travel partners and service providers who assist us in arranging your tours and travel experiences
  • With trusted service providers who assist us in operating our business
  • When required by law or to protect our rights and safety
  • With your explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and restricted access to personal data.

5. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Typically, we retain client information for a period of 7 years after the completion of services, unless a longer retention period is required by law.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to access your personal information
  • Right to correct inaccurate information
  • Right to delete your personal information
  • Right to restrict processing of your information
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

7. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. Cookies help us remember your preferences and provide personalized content. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

LOTTOUR Travel Consultation Services

Email: info@lottour.com

Phone: +38 (099) 233-08-65

Address: Sumskaya str. 80A, office 1, Kharkiv, 61002, Ukraine

13. GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). This includes providing clear information about data processing, obtaining appropriate consent, and respecting your data protection rights as outlined above.

Questions About Your Privacy?

We're committed to protecting your privacy and being transparent about our data practices. If you have any questions or concerns, please contact us.

Contact Us